FAQ

Where are you located? 

I am located in the US on the east coast. 


Why don't you offer shipping outside the US and Canada? 

If you live outside the US or Canada, please head over to my Etsy store. Prices are the same!


How long will it take to ship my order? 

In-stock orders will ship within one week.


What if I order in-stock and pre-order items at the same time?

Orders will be held and shipped together when all items are in-stock. 


Why is shipping so expensive? 

Shipping is based on postage and packaging.


Do you offer tracking? 

All orders come with a tracking number.


What if my order is lost or damaged? 

I use cardboard backers and bubble wrap liberally, but once packages are in the mail, they're out of my hands. In this case, please contact your local post office.

What if I recieved the wrong thing?  If you recieved the wrong package, please contact me with your order number and I will send you the correct items free of charge. For international orders, I ask that you pay half of shipping.